Enterprise GPU repair · Serving U.S. customersBusiness Inquiries ↗
Request a repair ↗

REPAIR PROCESS

A clear route from inquiry to return

Agree on the repair scope before work begins, and define the evidence needed for the return-to-service decision.

SERVICE WORKFLOW

Four steps from inquiry to return

  1. 01

    Inquiry & intake

    Share the model, quantity and symptoms. We review feasibility and confirm packing and shipping instructions.

  2. 02

    Assessment & approval

    We assess the device and provide a written proposal covering the work, timing, testing and warranty. Repair begins after your approval.

  3. 03

    Repair & testing

    We complete the approved work and agreed functional and load tests. Any change in scope is reviewed with you first.

  4. 04

    Report & return

    Receive the findings, work performed and test results. We confirm the return status and arrangements for each device.

WHEN THE FINDINGS CHANGE

Three outcomes, documented clearly

01

Repair completed

The agreed work and test outcome are recorded against the device. Any coverage limits remain visible in the report.

Validation and documentation
02

Further assessment needed

An intermittent fault, additional damage or a platform dependency can require a revised scope before more work.

Diagnostic decision points
03

Return without repair

If repair is not viable or you decline the proposal, we explain the findings and confirm the return arrangements.

Discuss your device

PREPARING HARDWARE

Shipment follows intake confirmation

Protect the assembly. Follow the agreed ESD-safe packing and mechanical support instructions for the card, module or carrier.

Identify each item. Keep the device list and the inquiry reference with the shipment. For a batch, separate priorities and reported symptoms by unit.

Include only the agreed hardware. Confirm whether cooling components, adapters or the host platform are needed. Do not send passwords or confidential system credentials.

Service information