1. Receive & identify
Check the device against the intake details. Record visible condition and identify shipping damage, missing parts, or discrepancies before proceeding.
OUR REPAIR PROCESS
A clear process.
From inquiry to return.
Work begins with a review of the device and symptoms. Repairs proceed after the findings and written quote are approved.
- 01
Submit your request
Share the model, symptoms, and repair history. Include quantities for a batch inquiry.
- 02
Arrange shipment
Wait for intake confirmation, then send the hardware using the agreed packing instructions.
- 03
Diagnose & repair
Review the diagnosis and quote. Approved component work follows a defined repair plan.
- 04
Validate & return
Complete functional and load testing, document the outcome, and arrange secure return.
Repair documentation
Device identification · Diagnostic findings · Work performed · Agreed validation results
WHAT HAPPENS AT EACH STAGE
From receipt to release.
2. Inspect & diagnose
Review the board and reported fault. Start with unpowered checks, then use controlled electrical testing to narrow the cause.
3. Review the repair decision
Confirm the findings, proposed work, parts requirements, and validation plan. Obtain approval before repair or a material change in scope.
4. Perform component work
Use appropriate micro-soldering or controlled rework for the diagnosed fault. Record the affected locations and replacement details.
5. Inspect & reassemble
Review the repair site, cooling contact, and assembly condition. Define any additional joint inspection required for the package type.
6. Validate & document
Complete the agreed functional and load checks. Document the result and final disposition; unresolved findings return to review before release.
QUALITY & HANDLING
Protect the device.
Keep the record clear.
Handling and record requirements are part of the service plan, alongside the component work itself.
ESD-aware handling
Use appropriate electrostatic protection and device packaging. Keep disconnected components associated with the device during service.
Controlled rework
Match the repair method to the component and board condition. Review heating, alignment, and inspection requirements for the task.
Traceable disposition
Record repaired, unresolved, or out-of-scope status. Reconcile each device against its identification before return shipment.
| Service record | Information to agree |
|---|---|
| Device identification | Model, part number, serial number, and received condition |
| Work performed | Diagnostic findings, approved repair, affected component locations, and replacement details |
| Validation | Test platform, agreed coverage, results, and any remaining limitations |
| Handover | Final disposition, return identification, and applicable service terms |
BEFORE YOU SHIP
Confirm intake with us first.
Share the device details. Send model, part number, form factor, symptoms, and prior repair history. Keep confidential logs out of the initial public form.
Wait for shipping instructions. Confirm the receiving details and accepted equipment before dispatch. Do not use an unconfirmed address.
Protect the hardware. Use appropriate ESD protection and cushioning. Prevent movement and pressure on exposed components or connectors.
Include an inventory. Identify the device and any accessories that were agreed for intake. Share tracking details through the confirmed contact channel.